DIGITAL ENABLEMENT AS A MEDIATOR OF TECHNOLOGY ADOPTION AND EMPLOYEES’ DIGITAL READINESS
Abstract
This study examines the mediating role of Digital Enablement in the relationship between Technology Adoption Readiness and Employees’ Intentional Digital Readiness within organizational digital transformation. The research was conducted at PT Pega- daian Blimbing Branch, Malang City, using a quantitative survey approach involving 33 employees selected through a census method. Data were collected through structured questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM), which is suitable for small samples and mediation analysis. The results indicate that Technology Adoption Readiness does not directly influence Employees’ Intentional Digital Readiness, but significantly affects Digital Enablement, which subsequently has a significant positive effect on Employees’ Intentional Digital Readiness, confirming a full mediation effect. These findings highlight that individual technological readiness alone is insufficient without supportive organizational digital infrastructure, structured training, and managerial support. This study contributes by empirically confirming Digital Enablement as a key mechanism linking individual technological readiness and digital work behavior in Indonesia’s non bank financial sector, providing practical insights for strengthening employees’ digital readiness through integrated digital support systems.
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