Bulletin of Management and Business

Scan, Pay, and Loyal: The Influence of QRIS on Customer Loyalty with the Mediation of Satisfaction and Moderation of Service Quality

Ganang Eko Widianto, Muryati Muryati, Survival Survival (Author) — Sun, 12 Oct 2025 15:49:21 +0700

This study explores the impact of the Quick Response Code Indonesian Standard (QRIS) on customer loyalty by examining the mediating role of customer satisfaction and the moderating role of service quality. Using a quantitative approach, data were collected from 76 QRIS users at PT. Bank Pembangunan Daerah Banten (Perseroda) Tbk, Surabaya Branch. The analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings reveal that the implementation of QRIS significantly enhances customer satisfaction and customer loyalty. Customer satisfaction partially mediates the relationship between QRIS and loyalty, indicating that QRIS contributes to loyalty by improving the customer experience. Moreover, service quality strengthens the influence of QRIS on loyalty, serving as a pure moderator in the model. These results suggest that digital payment innovation alone is not sufficient to build loyalty; it must be supported by consistent and high-quality service delivery. The study provides practical insights for regional banks seeking to optimize QR-based services as part of their digital transformation and customer retention strategies.

The influence of the work environment and job satisfaction on work productivity at the Pompengan Jeneberang River Basin Center

Mon, 13 Oct 2025 00:00:00 +0700

The purpose of this study was to determine the effect of work environment and job satisfaction on employee work productivity at the Pompengan Jeneberang River Basin Center. This study used a quantitative associative approach. The population was 514 employees and the sample used in this study was 52 respondents at the Pompengan Jeneberang River Basin Center using the Accidental Sampling Technique. Data collection techniques used were observation and questionnaires. The data analysis technique used was multiple linear regression using Statistical Product and Service Solution (SPSS) software. The results of the study significantly showed that work environment and job satisfaction partially had a significant positive effect on work productivity. Furthermore, the work environment and job satisfaction simultaneously have a significant influence on work productivity.

The Influence of Workplace Facilities on Employee Job Satisfaction at the Makassar Metropolitan Police Office (Polrestabes Makassar)

Wed, 15 Oct 2025 00:00:00 +0700

This study aims to examine the influence of workplace facilities on employee job satisfaction at the Makassar Metropolitan Police Office (Polrestabes Makassar), with a particular focus on the Traffic Unit. A quantitative research design employing a descriptive-associative approach was utilized. The study population comprised 107 employees of the Traffic Unit, from which 85 respondents were selected through random sampling techniques. Data were collected using structured questionnaires and analyzed through simple linear regression with the assistance of SPSS (Statistical Package for the Social Sciences) version 27. The findings reveal that workplace facilities exert a positive and statistically significant influence on employee job satisfaction. This relationship is evidenced by the adequacy of office infrastructure, operational equipment, information technology support, and welfare-related amenities. Nevertheless, certain aspects such as internet accessibility and the comfort of rest areas require further improvement. The study provides valuable insights for Polrestabes Makassar in formulating policies aimed at enhancing workplace facilities and offers a useful reference for future research on job satisfaction within government institutions.

The Influence of Entrepreneurial Self-Efficacy and Entrepreneurial Education on Entrepreneurial Persistence with Entrepreneurial Passion as an Intervening Variable in MSMEs in Samarinda City

Syahrani Syam, Finnah Fourqoniah (Author) — Fri, 17 Oct 2025 00:00:00 +0700

This study aims to determine whether there is an influence of entrepreneurial self-efficacy and entrepreneurial education on entrepreneurial persistence, with entrepreneurial passion as an intervening variable, among MSMEs in Samarinda City. The method used is a quantitative approach, with data collected through the distribution of questionnaires to 100 respondents. The sampling technique employed non-probability sampling using purposive sampling. The data obtained were analyzed using SmartPLS 3.0 through the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The results of the study indicate that entrepreneurial self-efficacy and entrepreneurial passion have a positive and significant influence on entrepreneurial persistence. Similarly, there is a significant relationship between entrepreneurial self-efficacy and entrepreneurial passion, as well as the mediation of entrepreneurial passion in the relationship between entrepreneurial self-efficacy and entrepreneurial persistence. However, the results show no significant influence of entrepreneurial education on entrepreneurial passion, nor does entrepreneurial passion mediate the relationship between entrepreneurial education and entrepreneurial persistence. Entrepreneurial education has a negative and significant effect on entrepreneurial persistence. Therefore, entrepreneurs and the government need to promote more applied and sustainable education, self-confidence, and passion in supporting entrepreneurial persistence.

Optimization of Creative Economy-Based Digital Content to Enhance the Competitiveness of Villa Uma Sapna Bali

Aditya Liliyan, Danang Dwi Saputro (Author) — Thu, 23 Oct 2025 00:00:00 +0700

Digital transformation has revolutionized how tourism destinations interact with travelers, particularly through creative digital content distributed across various online platforms. This study aims to analyze the influence of creative digital content, storytelling, and content personalization on destination competitiveness, with a case study at Villa Uma Sapna Bali. A quantitative causal-associative approach was used, involving 160 respondents who had interacted with the villa’s digital content through social media. Data were collected via an online questionnaire and analyzed using multiple linear regression with SPSS software. The results show that creative digital content does not have a significant effect on destination competitiveness (Sig. = 0.716 > 0.05), while storytelling and content personalization have a positive and significant effect (Sig. = 0.000 < 0.05). These findings highlight that digital marketing strategies emphasizing emotional narratives, personal engagement, and cultural representation are more effective in strengthening the competitiveness of tourism destinations than those relying solely on visual creativity. Theoretically, this study contributes to the development of creative economy-based digital marketing concepts, while practically, it provides guidance for tourism managers to design narrative-driven and personalized digital content to achieve sustainable destination competitiveness.

The Socio-Economic Impact of Waste Incinerator Technology Implementation on Scavengers’ Livelihoods in Malang City

Deni Nugroho Setyabudi, Francisco Marcel, Alexander Herlambang (Author) — Sat, 25 Oct 2025 00:00:00 +0700

The application of incinerator technology in urban waste management has become one of the modern solutions to reduce waste volume and generate alternative energy. However, in the city of Malang, the implementation of incinerator technology remains limited due to social and economic consequences for community groups that have long depended on waste collection and sales activities, particularly scavengers. This study aims to analyze the social and economic impacts of implementing incinerator technology on the livelihoods of scavengers in urban areas of Malang. The research employs a descriptive qualitative approach through interviews, field observations, and discussions with local government authorities. The results indicate that the presence of incinerators has positive social impacts, such as the emergence of new job opportunities in supporting activities — including the collection of high-value inorganic waste and employment around incinerator facilities. However, there are also negative economic impacts, particularly a decline in scavengers’ income, especially among those who rely on recycling as their main source of livelihood, due to the reduced volume of recyclable waste. These findings suggest that the implementation of incinerator technology requires inclusive policies that consider the economic sustainability of vulnerable groups such as scavengers, through skill training programs, integration into the formal waste management system, or recycling-based economic empowerment initiatives.

Evaluating Market Viability and Developing Digital Marketing Strategies for X-ray Detection Technology in Contemporary Security Environments

Thu, 30 Oct 2025 00:00:00 +0700

The X-ray Screening System and other radiology-based diagnostic services are increasingly important for preventive and curative health care. This research will produce the Clinic X-ray Screening System's marketing business plan and examine market feasibility and digital customer acquisition tactics. STP analytical tools and NICE B2B Marketing Mix are used in the qualitative descriptive research. Literature studies, market observations, and diagnostic X-ray marketing data were used. Results demonstrate tremendous market penetration potential, notably in government, SOEs, business, hotels, and hospitals. The Indonesian X-ray screening system clinic marketing strategy must use data-driven techniques, IoT/AI technologies, and customized segmentation to solve operational and legal obstacles. To reach varied institutions, geographic, demographic, psychographic, and behavioral segmentation is essential, while digital marketing and strategic cooperation boost market legitimacy. Digitization (online bookings, digital outcomes), strategic collaborations, and fast, accurate service are effective marketing methods. This study offers healthcare business players realistic advice on developing technology-based diagnostic x-ray models

Financial Feasibility Analysis and Cash Flow Projection in Diagnostic X-ray Screening Business Model

Yus Dakaria, Rhian Indradewa, Sukmo Hadi Nugroho, Unggul Kustiawan (Author) — Thu, 30 Oct 2025 00:00:00 +0700

Financial planning is an important foundation in establishing technology-based health services such as the X-ray Screening System Clinic. This study aims to develop a comprehensive financial plan that includes initial investment estimates, cash flow projections, and financial feasibility analysis using the Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period (PP) methods. Using a quantitative-descriptive approach, data was collected through market studies, expert interviews, and benchmarking of radiology clinic operating costs. The results show that with a target service volume of 1,000 patients/month, the clinic's investment of Rp750 million can be recovered within 2 years with an IRR of 28.5% and a positive NPV. This study provides a strategic basis for investors or management in making financial decisions on the establishment of diagnostic clinics